Conversational AI (Artificial Intelligence) is a new form of technology that is quickly becoming more popular across the dental industry. It’s not only changing the way dental practices interact with machines but also how front office teams interact with people.

This type of AI has been around for a while. Only recently it has become so advanced that it can actually respond to human emotions and make appropriate responses.

Two types of conversational ai include: 

• Voice-based Assistants
• Chatbots

For the purpose of this article, we’ll focus on the first example, voice-based assistants.

What is Peerlogic Conversational AI for Dental?

Peerlogic creates voice-based conversational ai products specifically for the dental industry.

These products work by using the speed and power of artificial intelligence to assist human front-office teams in handling phone calls. Use cases include:

• Assessing the patient’s needs quickly
• Providing relevant information efficiently
• Increasing overall call outcomes that result in scheduled appointments 

There are many benefits of using conversational ai as a dental strategy to increase production. Examples include reducing the workload of your front office team, and seeing real-time insights to better understand the effectiveness of each call.

How Does Conversational AI Work?

Conversational AI technology is designed to mimic conversations with humans. It can be used to carry out a number of different tasks, such as communicating with multiple computer systems at the same time, in order to expedite customer service.

Conversational AI is designed to make things easier for humans by being able to understand natural language and respond accordingly. It’s also designed to learn from the conversations it has with people so that it can better handle future conversations and requests.

Peerlogic conversational ai focuses on the intersection of healthcare and technology. Our goal is to help dental practices build revenue and enhance patient outcomes. We’re continuing to build and refine our products, using AI tools like natural language processing (nlp) and machine learning to provide fast, accurate results.

How to Build a Conversational AI Strategy For Your Dental Practice

A conversational AI strategy can help your dental practice grow. 

What’s the first step in building a conversational ai strategy for your dental practice? Identifying what you want to achieve with conversational ai. Think about what value it can bring to your business, including:

• Increasing the number of new patients each month
• Informing strategic, data-driven business decisions
• Growing production and revenue consistently

The next step is in understanding the needs of your patients and what they want to know. You most likely have a lot of knowledge in this area already. Do you have the right tools in place to manage this data effectively?

Perhaps your patients want to discuss insurance questions frequently, or need flexibility in scheduling options. 

Peerlogic conversational ai is trained to understand dental terminology. Our technology works to help you grow revenue, assessing a monetary value to each patient call.

You now have the power to understand the actual value of each patient call. Make strategic and data-driven decisions quickly, helping patients while growing your business.

Follow these simple steps to begin building a conversational ai strategy for your dental practice.