A Unified Contact Center Solution Transform your contact center into strategic business asset with Peerlogic omnichannel solutions. Plans & pricing Peerlogic Contact Center Solutions Flexible cloud solutions for any contact center Essentials call center Starting at $29.95 Unlimited Call QueuesEnhanced Call DistributionEasy Implementation choose Professional call center Starting at $74.95 All Essentials FeaturesBusiness IntegrationEnhanced Supervisor Controls choose Enterprise contact center Starting at $94.95 Customizable ReportingAnalytic Driven RoutingIntelligent Campaigns choose Ultimate contact center Starting at $124.95 All Enterprise featuresOmnichannelWorkforce Optimization choose Popular Features Cloud contact center features for business large and small omnichannel Voice, email, and chat communications hosted in a unified environment for your agents, managers, and administrators, providing a seamless customer experience and eliminating data silos. Integrated interaction histories give the agent context about the customer and why they might be calling, enabling better customer service. PREDICTIVE Routing Customer and agent matching uses big data analytics to understand your customer’s journey to date, predict the customer’s need, and identify the agent with the best performance record to meet that need and deliver the desired business results. outbound campaigns An outbound campaign manager automates outbound calls for sales and marketing campaigns. Preview and progressive dialing help assure agent productivity. Easy administration, a compliance tool, flexible and intelligent list management, and sophisticated dial management rules – including campaign chaining – put you in control. expert collaboration Embedded voice and chat collaboration capabilities and integration with unified communications provides on-demand collaboration between your agents, managers, and subject matter experts throughout the enterprise to speed first-contact resolution and enhance your customer’s journey. CRM integrations Going well beyond standard screen pops, the Customer Journey Platform uses your CRM data to determine routing and to provide agents rich contextual data for each customer interaction. 360-degree customer journey analytics. workforce optimization A Workforce Optimization Suite includes Workforce Management (WFM) with dynamic scheduling that encourages agent participation, Quality Management (QM), and “voice of the customer” insights across channels via speech, and desktop analytics. native cloud Designed and built as a cloud solution with a design philosophy to bring security and unlimited visibility, flexibility, and scalability to contact centers. It reduces complexity and expense and enhances productivity to lower the total cost of ownership. Flex pricing makes it easy to buy. The Successful Contact Center Peerlogic’s Contact Center is a native cloud solution with proven deployments in small and large enterprises, 99.9% uptime, and an excellent track record of highly satisfied customers who have experienced a positive ROI in a few short months. make the move A Dedication to WOW At Peerlogic, our expectation is to WOW each and every customer. Service is in our DNA, speak to one of our success agents to learn about their individual commitment to the customer. Reach the team at (800) 967-7330 or visit our Support Center to chat live. Let us Help you Communicate Name*NameEmail* EmailPhone*PhonePhoneThis field is for validation purposes and should be left unchanged.